We act with skill, care and diligence

We act within the scope of our competence

We act in a way that promotes trust and the integrity of the industry

We will always question something if we feel that it is not ethical

We never discriminate against anyone and issues of race, gender, sexual orientation, age, size, religion, country of origin or disability. These factors have no place in the way that we deal with anyone we meet

We always fulfil our obligations and do what we say we will

We aim to meet the spirit of our professional standards and not just the letter

We are transparent about fees, costs and payments and referral fees or commissions

We pay for services within the timescale agreed and put fair treatment of suppliers at the centre of our business culture

We respect confidential information of our clients and potential clients

We communicate with our clients in a way that allows them to make informed decisions

We do not allow bias, conflict or interest of undue influence of others to override our professional or business judgements and obligations

We have a formal complaints procedure and will always respond in an appropriate and professional manner to resolve any complaint to the satisfaction of the complainant

We do not offer or accept gifts, hospitality or services that might suggest an improper obligation